Finding Growth in Struggle
When I shifted from teaching to a customer service role, it felt like stepping into a foreign world. The pace was fast, the demands were high, and the constant emotional energy from customers was overwhelming. As an HSP, I don’t just hear words — I feel people. Their frustration, their urgency, their disappointment — all of it seemed to pour into me with every call.
In those first weeks, I had so many reasons to quit. I told myself, I don’t belong here. I’ve never done this before. This isn’t who I am. I felt hopeless, out of place, and unsure of my future.
But in the middle of that struggle, I chose to pause. I reminded myself that there must be a reason I was placed in this position. Instead of fighting my sensitivity, I started to lean into it. I practiced small acts of awareness: noticing when I was carrying someone else’s tension, reminding myself to breathe, and giving myself permission to reset between calls.
Slowly, something shifted. What once felt unbearable began to teach me resilience. Each difficult interaction became a mirror — showing me where I still needed patience, empathy, or self-compassion. And step by step, I grew stronger.
A few months later, I was promoted to trainer. What once felt like my biggest obstacle became the very stepping stone that lifted me to the next stage of my journey.
Looking back, I see now that the challenges weren’t meant to break me. They were meant to refine me. As an HSP, my sensitivity gave me the ability to connect deeply with customers, to listen beneath their words, and to truly understand them. And that skill — once a source of overwhelm — became the foundation of my purpose.
— Shared by Weng
